Marketing & CRM



CRM

CRM

ResDiary has a built-in Customer Relationship Management, or CRM, system.  This inbuilt system will allow you to capture and track all your interactions with customers within ResDiary, helping you build a detailed profile of your customer base by tracking information such as contact details, reservation history, preferences, historical reviews, level of spend etc.  

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SMS Marketing and Notifications

SMS Marketing and Notifications

Do you feel that your customers do not respond to your emails? With ResDiary you can send SMS notifications via Silverstreet to your customers.

SMS notifications can be used for:

Sending marketing campaigns
Reservation reminders
Reservation confirmations and cancellations

SMS marketing integration is an optional extra at £10 per month plus VAT (you must purchase SMS credits with partner Silverstreet directly)


Reports

Reports

You can view reports of open rates and click throughs, this allows you to see what emails have been most successful and understand what interests your customers.

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Email Marketing

Email Marketing

ResDiary offers a FREE* inbuilt, email marketing solution which means you can manage your customer database, send emails and track results - all through your ResDiary account.  Why not keep your customers informed with a newsletter, or entice them back into your restaurant with a special offer. They can opt in or out of email communications during the reservation process, or can be added into the database thereafter.  

*One free campaign can be sent per month.


Nudge CRM

Nudge CRM

ResDiary has purchased NudgeCRM, bringing together ResDiary’s best in class reservation and table management with Nudge’s industry leading CRM, marketing and analytics platform

Read More Nudge CRM Website