Get your very own, personalised, mobile optimised, webpage - FREE OF CHARGE - from ResDiary. This page is generated by our team using information you have set in the diary back office, although you do have the option to change the content should you wish. Customers can book directly to your diary and are invited to leave reviews via email.
We'll create a mobile optimised restaurant listing on ResDiary.com. This will contain your verified customer reviews and allow you to take bookings in your diary in real time. Attract reservations by adding restaurant information, images of your dishes and venue and your menus.
Any malicious reviews reported by an operator will be removed automatically at the request of the operator.
Your web page will be mobile optimised, which means it will look great on mobile phones and tablets - allowing customers to easily see your restaurant's reviews and make bookings.
Send your guests an automatic email using your words and branding to thank them for their visit, and elicit feedback. You can even take the opportunity in this email to incentivise a repeat visit to your restaurant.
The post dining email link allows your customers to provide text comments and a 1 to 5 rating across the 5 key indicators:
Your reviews are shown on your ResDiary.com mobile optimised microsite. Restaurants are listed by customer's geo-location and by reviews - so it’s important to switch on your verified feedback to drive your business up the listings!
You can opt to receive your customers' feedback direct to your email inbox on a daily basis.
Respond and Take Action
Now you’ve received some verified reviews, you can take action!
Thank diners for their great feedback, or alternatively address any concerns to help win over disgruntled customers. Feedback is traced back to the reservation so you can see where the customer was sitting and who was serving them. Customers can only make one review per booking with a unique link that becomes invalid after one response.
Gain valuable feedback from your customers - without the worry of fake or defamatory reviews
With verified feedback, only customers who have booked a table with you will be emailed to elicit their feedback.
Constructive criticism and positive feedback are recognised as valuable tools for the improvement of customer focus in all businesses, including hospitality.
Restaurant owners need the opportunity to invite quality dialog and contact with their diners to improve their business operationally, or to reward and recognise staff for excellent service.
Solution: Verified Feedback from ResDiary
The benefits of ResDiary’s verified feedback are two-fold. Not only are your reviews from genuine customers only, but you have the opportunity to remove any fake, defamatory or malicious reviews. We’ll do this without question.
This is a free facility designed to put the control back into your hands. You can set your diary to allow reviews only from those diners marked as seated.
Reviews are published on your mobile optimised microsite (above) on ResDiary.com - our online customer bookings portal. You can also add a feedback widget to your website with a rolling feed of your latest reviews - we’ll provide this free of charge.
Business Benefits to Verified Feedback