RD Online


ResDiary Online, a new lighter version of ResDiary that allows your restaurant to take commission free bookings from your Website, ResDiary.com, Facebook and Resdiary Now, our comprehensive consumer app, available to download from the App Store. Receive email notifications for any bookings made in your venue whilst also being able to check your bookings easily on the go with the FREE Smartphone App.

Adding to commission free bookings, ResDiary Online enables you to start building your customer database from every booking made in your venue and grants you access to premium diners via Restaurant Circle, Avios and British Airway’s new dining portal (Under construction) - Additional charges set by Avios & BA apply.

Email Marketing is not available with RD Online. If you are looking for a simple solution to take commission free bookings from a variety of sources, this is the product for you.

FEATURES AND BENEFITS


FEATURES

BENEFIT

Free W8List™

Professionally manage your waiting guests with a fully functional waiting list - directly from your ResDiary. Read more here

ResDiary Guarantees*

Securely hold guest credit card details to avoid no-shows & late cancellation. Read more here

Free Online Bookings from your Website & Facebook

We'll create a free 'Book Now' button for your website and your Facebook page to allow customers to book into your diary - commission free!

Feature on ResDiary.com

Increase your online presence and gain commission free online bookings with your mobile optimised microsite on ResDiary.com including your venue images, information and menus.

Web-based software

Take bookings 24/7 from any device with an internet connection.

No clunky, expensive hardware needed.

Market-leading yield management tool

Increase efficiency and covers by using our fully comprehensive yield management tool.

Full table management

Use tool live in service to run a smooth operation.

Switch online availability on or off & set cover levels per session

Control your online availability in real time to avoid over booking.

Verified Feedback Solution

Receive validated reviews from real diners allowing you to respond to your complaints, improve service and connect with your customers.

SMS Notifications*

Send instant SMS confirmations to your guests.

Ipad/Smartphone App

Check your bookings easily on the go with the FREE Smartphone App and use the FREE Ipad App live in service to make bookings and check-in guests.

Built-in CRM system

Grow your database.

Reporting

Detailed reports for analysis, forecasting and performance indicators, helping you improve your business operation

Instant email notifications

Free standard email notifications for effective communication with your guests

ResDiary Now*

Gain extra exposure and commission free bookings by featuring on ResDiary Now, our comprehensive consumer app available for download from the App Store.

Join the Avios and British Airways Travel Reward Programme*

Attract premium diners across the British Airways Executive Club and Avios Travel Reward Programme. Reward diners with 250 Avios points for each booking made in your venue. Your restaurant will be featured on Restaurant Circle, a bespoke dining portal with incoming traffic from BA.com, Avios.com and ResDiary.com


*See ResDiary Guarantees for further information. There is no charge for using Resdiary guarantees as powered by Stripe tokenization. However, There will be a small charge at agreed rates where a Stripe token is charged for a no show. Stripe is currently available in Australia (Accor hotel restaurants only) Canada, Denmark, Finland, Ireland, Norway, Sweden, Belgium, France, Germany, Luxembourg, The Netherlands, Spain, Austria, Italy, United Kingdom and United States. Not available with RD Online.

*Integration with SMS partner Silverstreet is an additional cost per month on a monthly contract. SMS bundles must be purchased directly from Silverstreet.

*Avios & BA Travel Reward Programme - An advertising/listing fee of £25 + VAT (or Sterling equivalent) per calendar month is payable by the restaurant to ResDiary to appear on the Avios and BA portal (Restaurant Circle). This fee is set by BA/Avios and it is not negotiable. Each diner participating in Avios Rewards programme will be automatically awarded 250 Avios points after dining; a transaction charge of £3 + VAT (or Sterling equivalent) per booking will be invoiced retrospectively on a monthly basis to the restaurant. Availability must be left open 30 mins prior to visit. Read more

*ResDiary Now App - Availability via the ResDiary Now App must be left open for RD Online subscriptions

*Reviews & Verified Feedback - This function is free of charge and enables the restaurant to gain valuable insight immediately after dining. Only customers who have been marked as seated in the diary may leave their feedback i.e genuine customers only and these can then be traced back to the actual table they were seated on. This feedback is then showcased on your microsite on Resdiary.com, attracting further bookings into your venue. The restaurant will have the right to remove any defamatory or malicious reviews, without question. This function is pre-activated with any RD Online subscriptions. A feedback widget with a rolling feed of your latest reviews can also be provided free of charge for your own website.

Online bookings must be enabled. Your customised microsite must be enabled within one month of sign up, and post dining feedback emails must be activated for all accounts.