For Restaurateurs

New ResDiary Features - Release 9.4 June 2016

Read 788 times Last modified on Monday, 27 June 2016 14:59

This month’s release is all about control.  Controlling your W8List durations, function enquiries and permissions for who sees your customer data. We’ve also added features to track cancellations and allow diners to create their own profiles.   
Learn more below, including support articles and tutorial videos.

Please remember to clear your cache to access all new functionality fully.

Manage Your Flow of Enquiries

If you don’t want to take function enquiries for the current week, you can now set this up in the diary. You can also allow enquiries to be made when you are closed or have no availability, allowing you to make decisions on bookings that are best for your business. Enquiries can also be filtered into “created,” “accepted” or “cancelled” making it easier to see exactly what is going on.

View Video | View Tutorial   

Supervise Your Cancellations 

Cancellation reasons and cancelled booking types can also be viewed more clearly with our overhaul of the cancellation functionality. You can now apply cancellation reasons on internal and online bookings and separate reasons for W8List and function enquiries. This gives clearer reporting and better filter options on cancelled booking types. The reports will also allow you to see if the cancelled bookings had deposits attached or card details stored.

View Video/View Tutorial

Permission Settings For Customer Data

Set permissions to allow selected staff access to customer data reports whilst others are not permitted. Permissions can be set to restrict:

  • Exporting customer lists to csv
  • Exporting marketing lists to csv
  • Ability to access all reports and export 

Control W8List Booking Duration

This will let you squeeze W8List bookings into shorter durations than normal, allowing you to maximise covers. The table will slot in and you will have the ability to accept, seat and manage it like a normal booking.

View Video | View Tutorial   

Diners Can Now Create Profiles 

Potential customers can login and create profiles on In here they can view their past and future bookings, edit their profile and details.  It means they can make and edit bookings quickly and smoothly, ensuring their booking process is as simple as possible. We’ve given guests the ability to favourite restaurants on our portal so they can find you fast, when they want to visit.

View Video

Our Previous Release Notes 

View 9.3 Blog Includes: Managing function enquiries, improvements to our promotions features, secure internal payments and an exciting integration with Ivvy - for AUS and NZ customers only. 

View 9.2 Blog Includes: Team Share- Available offline on up to 8 connected Ipads, Applying servers to sections.

View 9.1 Blog Includes: Improved Promotions features, adding Function sheet URL to bookings, enhanced dashboard charts and more!

View 9.0 Blog Includes: New Dashboard view, W8list v2, Improved SMS notifications &  increased security on charging credit cards.